In the UK today, many workplaces couldn't function properly if it weren't for support workers solving problems with networks and computers, while recommending solutions to users each and every day. The world's desire for such skilled and qualified people is constantly growing, as everywhere we work becomes progressively more technologically advanced.
Some commercial training providers only give office hours or extended office hours support; most won't answer after 8-9pm at the latest and frequently never at the weekends.
Look for training with proper support available at all hours of the day and night (irrespective of whether it's the wee hours on Sunday morning!) Ensure you get direct access to tutors, and not simply some messaging service that means you're constantly waiting for a call-back during office hours.
The very best programs opt for an online access 24x7 package combining multiple support operations over many time-zones. You will be provided with a single, easy-to-use interface that accesses the most appropriate office any time of the day or night: Support when it's needed.
Never ever take second best when you're looking for the right support service. Many IT hopefuls that can't get going properly, are in that situation because of support (or the lack of).
People attracted to this sort of work are often very practical, and won't enjoy sitting at a desk in class, and slogging through piles of books. If this could be you, go for more modern interactive training, where you can learn everything on-screen.
Our ability to remember is increased with an involvement of all our senses - educational experts have expounded on this for decades now.
The latest home-based training features self-contained CD or DVD materials. By watching and listening to instructors on video tutorials you'll learn your subject via the expert demonstrations. Knowledge can then be tested by utilising the practice lab's and modules.
Every company that you look at must be able to demonstrate some simple examples of their training materials. Expect video tutorials, instructor led classes and many interactive sections.
It's usually bad advice to select online only courseware. With highly variable reliability and quality from most broadband providers, ensure that you have access to physical media such as CD or DVD ROM's.
An advisor that doesn't ask many questions - it's more than likely they're just a salesperson. If someone pushes specific products before looking at your personality and experience, then it's definitely the case.
Don't forget, if in the past you've acquired any previous certification, then you will often be able to pick-up at a different starting-point to someone new to the industry.
For students starting IT studies and exams as a new venture, it can be helpful to start out slowly, kicking off with some basic PC skills training first. This can be built into most training packages.
Watch out that all exams you're studying for are recognised by industry and are bang up to date. The 'in-house' certifications provided by many companies are often meaningless.
From an employer's viewpoint, only the major heavyweights like Microsoft, Cisco, Adobe or CompTIA (as an example) will open the right doors. Anything less won't make the grade.
(C) Jason Kendall. Browse LearningLolly.com for great career tips. www.comptiacertification.co.uk or Comptia Network Certification.
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